Privacy policy

1Who we are

This website is run by ProCiber SpA, a company registered in Chile (RUT 78.373.287-4) with its address in Puerto Varas, Los Lagos, Chile. ProCiber is responsible for the personal information described in this policy.

For any privacy question, contact us at contact@prociber.cl.

2What we collect

• Contact form: your name, work email, organization, and anything else you choose to tell us, such as your role, organization size, the service you’re interested in and your message.
• Email: whatever you include when you write to us directly.
• Visit statistics: only if you accept, Google Analytics records in aggregate which pages are visited, what type of device is used and the approximate country or city. We don’t use it to identify you.
• Technical data: your IP address, browser type and the pages you request. Our web host records this automatically in server logs to keep the site running and secure.

Please don’t send sensitive personal information or confidential details about your systems through the contact form. If an engagement needs that, we’ll agree a secure way to share it, under a non-disclosure agreement if you prefer.

3How we use it

• To reply to your enquiry and arrange a conversation. We rely on your request to contact us.
• To prepare proposals and deliver services if you become a client. We rely on the contract between us.
• To keep the website working and secure. We rely on our legitimate interest in protecting it.
• To understand how the site is used and improve it, through Google Analytics. We rely on your consent, which you can withdraw at any time.
• To meet legal, tax and accounting obligations.

We don’t sell personal information, share it for advertising, or add you to a mailing list without your agreement.

4Who we share it with

We use a small number of service providers to run the website and handle email. They process data only on our instructions.

We may also disclose information when the law requires it, or to protect our rights in a legal dispute.

5Cookies

We use two types of cookies:

• Necessary: these make the site work and remember your cookie preferences. They are always on.
• Analytics (Google Analytics): these help us see how many people visit and which pages they read. They are off by default and only switch on if you accept them.

We don’t use advertising cookies. You can change your choice at any time from the site’s cookie notice, or block and delete cookies in your browser settings.

6How long we keep it

• Enquiries that don’t lead to an engagement: up to two years, then deleted.
• Client records: for the length of the engagement, then for as long as tax and accounting law requires.
• Google Analytics statistics: 14 months, after which Google deletes them automatically.
• Server logs: for the period set by our web host, typically a few months.

7International transfers

ProCiber is based in Chile and works with clients in other countries, and our service providers may store data outside the country where you live. When we transfer personal information internationally, we use providers that apply appropriate safeguards to protect it.

8Security

As a cybersecurity firm, we hold ourselves to the standard we recommend to clients. Data on this site travels over an encrypted connection, access to our systems is protected with multi-factor authentication, and only people who need personal information to do their work can see it.

9Your rights

Depending on where you live, you may have the right to:

• see the personal information we hold about you
• have it corrected if it’s wrong
• have it deleted
• object to or restrict how we use it
• receive a copy in a portable format

To make a request, email contact@prociber.cl. We’ll respond within 30 days and may need to confirm your identity first. We handle personal information in line with Chile’s data protection law (Law 19.628, as amended by Law 21.719). If you’re unhappy with our response, you can complain to the data protection authority where you live.

10Other details

• Client data: information we handle while delivering an engagement is governed by our contract and any non-disclosure agreement with the client, not by this policy.
• Children: this site is intended for businesses and isn’t directed at anyone under 18.
• Other websites: links to sites such as LinkedIn are covered by those sites’ own privacy policies.
• Changes: we’ll update this page if our practices change, and revise the date at the top.

Last updated: October 2026